Frequently Asked Questions

Not Sure Where to Start? We’re Here to Help.

Starting therapy can feel overwhelming—especially if you’re not sure what type of therapy you need or which clinician is the right fit. Don’t worry—you don’t need to have it all figured out. That’s what we’re here for.

When you reach out to us, our compassionate admin team will help guide you through the process. We’ll ask a few simple questions to understand your needs and preferences, and then match you with a clinician who fits you well. For example, we might ask:

  • Do you have a therapist in mind?

  • Are you seeking support for something specific?

  • Do you have a gender preference for your therapist?
    We’ll never ask anything you’re uncomfortable sharing, and we’ll always respect your pronouns and communication preferences.

Expert Therapists, Thoughtful Matches

Our trauma-informed therapists are all trained in EMDR (Eye Movement Desensitization and Reprocessing) and bring a variety of clinical specialties to the team. These include:

  • Trauma recovery

  • Depth psychology

  • Ketamine-assisted therapy

  • Eating disorder recovery

  • Psychological assessment

  • Neurofeedback
  • Child and family therapy

  • Couples counseling

Because our intake coordinator knows each provider well, they can make informed recommendations to help you get started with the right person.

Get in Touch

You can call, text, book an intake call, or submit a form—whichever is easiest for you. If you choose to fill out a contact form, we’ll get back to you via your preferred method (phone, email, or text). Our intake coordinator will be in touch with you within 24 business hours if you leave a message or submit a form.

What Happens Next?

During your initial consultation, you’ll have time to talk through your goals in more detail with your therapist. They’ll help you explore the best types of therapy for your needs and collaborate with you to find a path forward that feels right.

What are your rates? Do you provide scholarships?

Regular Business Hour Appointments:

Individual Therapy (55-60 minutes).
Our fee ranges from $175 – $235 depending on scholarship need.

We do provide scholarships for all of the following services, please feel free to contact our intake coordinator for more information. 

Initial Medication Evaluation (55-60 minutes) $330

Medical Intake for Ketamine Assisted Psychotherapy (5560 min) $350
Extended Initial Medication Evaluation (80-90 Min)
$480
Follow Ups:

15 min Follow up *Medication Check Only
$95
30 min Follow up *Medication Management Only
$180
45 min Follow up *May include Medication Management and Psychotherapy
$260
60 min Follow up *May include Medication Management and Psychotherapy
$325

Neurofeedback Session (45 minutes)
$150

Neurofeedback Rental (Includes 25 sessions)
$1200

Couple/Family Therapy (55-60 minutes)
$255
Consultation/Supervision (per hour)
$235

Add Ons

Weekend, Early Morning, and Evening Appointments (sessions starting before 9:00 am-5:00 pm) + $15
Add Neurofeedback to Therapy Appointment
+ $20

Do you take insurance?

Like many private therapy practices in Denver, we do not bill insurance directly. The Catalyst Center is a private pay practice, which means that clients pay for services at the time of each appointment. We accept a variety of payment methods including:

  • Credit and debit cards

  • HSA (Health Savings Account) and FSA (Flexible Spending Account) cards

  • Cash and check

We have intentionally chosen to operate as a private pay practice to protect your privacy, uphold clinical integrity, and provide the highest quality of care. By not working directly with insurance companies, we are able to:

  • Maintain your complete confidentiality

  • Offer individualized treatment plans based on your needs—not dictated by insurance limitations

  • Avoid restrictions on the length, frequency, or type of therapy you receive

Can I Still Use My Insurance?

You may be able to receive partial reimbursement for your sessions if your insurance plan offers out-of-network benefits. We are considered an out-of-network provider by most insurance companies.

If you would like to seek reimbursement, your clinician can provide you with a superbill upon request. This form includes the necessary details for you to submit a claim to your insurance provider. Please let your therapist know if you would like these forms regularly.

Please note: We are unable to contact insurance companies on your behalf or provide information about your specific coverage. We recommend contacting your insurance provider directly to ask:

  • Do you reimburse for out-of-network mental health services?

  • What percentage of the session cost is reimbursed?

  • Are there any deductibles or requirements I should be aware of?

Can you see me if I have Medicaid? What if I can pay out of pocket?
We are not a Medicaid provider. We are not allowed to treat anyone who is covered under Medicaid, even if they want to pay out of pocket. Based on our conversations with Medicaid representatives we have been told explicitly that if you are covered under Medicaid, even if you wish to pay out of pocket, you are not permitted to be seen by a non-Medicaid provider. Likewise, as non-Medicaid providers, we are barred from treating anyone who is covered under Medicaid. We did not make these rules, but we are required to follow them. If you have Medicaid please contact Medicaid to find a list of providers who are allowed to see Medicaid clients.

For more information about the regulations see the Code of Colorado Regulations 8.012.2 PROVIDER LIABILITY:
8.012.2.A. Providers are explicitly prohibited from collecting payment, or attempting to collect payment through a third party, from a recipient or the estate of the recipient for the cost or the cost remaining after payment by Medicaid, Medicare, or a private insurer of Medicaid covered items or services rendered to Medicaid recipients.
8.012.2.B. Providers shall be liable to a recipient or the estate of the recipient if the Provider knowingly receives or seeks collections through a third party of an amount in payment for Medicaid covered items or services.
8.012.2.C. Providers are prohibited from collecting, or attempting to collect, payment from recipients for Medicaid covered items or services regardless of whether Medicaid has actually reimbursed the Provider and regardless of whether the Provider is enrolled in the Colorado medical assistance program.
8.012.2.D. Providers shall be liable for the amount unlawfully received, statutory interest on the amount received from the date of receipt until the date of repayment, plus a civil monetary penalty equal to one half of the amount unlawfully received.

How often will I meet with a therapist?

Your therapist will work with you to establish your therapy schedule based on your goals and the level of support you are looking for. Most often, our clients come weekly at the beginning of therapy. After you have established a relationship with your therapist, you are making good progress towards your goals, and you both feel like you are ready to reduce frequency, you might elect to come every other week or at a frequency you and your therapist choose.

How long will I be in therapy?

The length of therapy is a collaborative decision between you and your therapist. We never want you to stay in therapy longer than you want or need—and we truly celebrate with our clients when they reach their goals and feel ready to move forward.

At the start of therapy, your clinician will help you identify your goals and address the concerns that brought you in. For many people, this early phase focuses on reducing symptoms, improving relationships, or navigating a specific life challenge.

Some clients choose to “graduate” from therapy once they’ve met their initial goals, knowing they can return if new needs arise in the future. Others find that ongoing therapy provides a valuable space for long-term support, especially for managing chronic mental health concerns or continuing personal growth.

We believe therapy can be beneficial both as a short-term resource for immediate concerns and as a long-term investment in your mental wellness and self-care.

Do you offer remote therapy appointments?

Virtual therapy can be a great option for people who have challenges attending in-person appointments.  Due to licensing regulations, you must reside in the state of Colorado to be seen remotely by one of our therapists.

If you live in the mountains or in a rural area or have other barriers to attending in-person therapy appointments, we are happy to offer remote therapy. We offer telehealth therapy appointments using a HIPAA-compliant video therapy system that can be used from any smartphone, tablet, or computer.

We can adapt trauma techniques for virtual therapy, including EMDR.

Can I do my consultation over the phone?

Typically, all new consults are done using teletherapy/virtual therapy.

The purpose of the initial consultation session is to ensure goodness of fit between therapist and client and we find that this is best done face-to-face.

Do you provide medication management?

Yes, we do. Adrienne Long, PMHNP, provides psychiatry. Adrienne specializes in:

If medication is part of your mental health treatment, we can collaborate with your existing prescriber. If you aren’t sure if medication might be helpful to you, you and your therapist can talk about this, and they can help you decide how to proceed. We can also collaborate with your family doctor, primary care physician, OBGYN, or midwife to support your medication needs.

If I don’t feel like I found the right fit right away, can I make an appointment with someone else?

When considering therapy, it is vital to find the right fit with a therapist you can open up to and trust. Sometimes, the first therapist you meet is not the right fit. If your initial consultation session does not result in a great fit with a therapist, you are welcome to set up another initial consultation session with another Catalyst therapist or we can recommend other therapists in the area if you prefer. Our therapists never take this personally. We believe everyone deserves to find a great fit with a therapist, even if it isn’t with us.

Will you share my information with anyone?

Confidentiality and privacy are at the heart of good, ethical therapy. We will never share any of your information with anyone without an authorized release of information signed by you. If someone contacts us asking for information about you, we will neither confirm nor deny that you are a client here unless we already have explicit written permission from you to speak with that person. If we do have your written permission, we will only share the specific information that you have given us permission to share.

Read more about our privacy policy here: Privacy Notice – The Catalyst Center (catalystcenterllc.com)

Can I make an appointment for someone else?

If you are calling for your child, yes of course you can. If you are calling for an adult, we can give you information and even hold a time for them, but they will need to confirm the appointment. We are able to hold an appointment for 48 hours.

Are there specialties that you do not see?
  • Substance abuse: We do not have anyone on our staff who specializes in substance abuse so are not a good fit as your primary therapist if you are currently struggling with active substance abuse. If you are in recovery and have substance abuse specific support in place, we may be a good fit to work on related issues such as mood, anxiety, or relationships. We also work with clients who are in long term recovery and are interested in understanding their deeper challenges, managing mood or anxiety issues, or working on their relationships. If your main therapeutic goal is around active substance abuse, we are not the best fit.
  • Custody evaluations or court ordered therapy: We do not do custody evaluations or court ordered therapy.
  • Animal evaluations: Like most therapists, we will not certify an Emotional Service Animal without an established relationship with a client. If you are calling with getting an emotional support animal letter as your main goal, we are not the right fit.
  • Disability: Like most therapists, we will not sign disability papers without having an established, ongoing relationship with a client. If you are looking for someone to fill out disability forms, we are not the right fit. 

The Therapists

Get a feel for which therapist will be the best fit for you.

Read about each therapist, check out their blog posts, browse what others have to say about them, and see who resonates with you. When you are ready to make you choice, just give us a call at 720-675-7123 to set up your free initial consultation. Want help deciding? No problem. Just contact us and we will tailor a recommendation for you.

Let's Get Started!

Find the Right Therapist or Service for You

We know that finding the best-fit therapist is essential for meaningful, effective therapy. That’s why we offer a both a an introductory call and free initial therapist consultation —so you can connect with a service and provider who truly aligns with your needs.We look forward to supporting you on your journey!

Schedule a Free Introductory Call

Schedule a Free Introductory Call

Our intake coordinator will connect you to one of our therapists or services. Schedule Instantly a time that works for you:

Submit a Contact Form

Have questions or prefer to text or email? Fill out our quick form, and we’ll reach out to assist you.

300 S Jackson St #520, Denver, CO 80209                       720-675-7123                               Client Portal 

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