Privacy Notice

The Catalyst Center INC. Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION (OR “PERSONAL HEALTH INFORMATION”) ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices (the “Notice”) of The Catalyst Center INC. (hereinafter “we,” “our,” or “us”) contains important information regarding your Personal Health Information (PHI). Our current Notice is posted at www.catalystcenterllc.com/privacynotice. You also have the right to receive a paper copy of this Notice and may ask us to give you a copy at any time. If you received this Notice electronically, you are entitled to a paper copy. If you have any questions about this Notice, please contact the person listed in Part 6, below.

We understand that Personal Health Information about you and your health is personal. We are committed to protecting Personal Health Information about you and will use it to the minimum extent necessary to accomplish the intended purpose of the use, disclosure, or request of it.

1. How We May Use and Disclose Personal Health Information About You

We use your Personal Health Information for the purposes of healthcare treatment, payment activities, and healthcare operations. These uses and disclosures are more fully described below. Please note that this Notice does not list every use or disclosure; instead, it gives examples of the most common uses and disclosures.

  • Treatment: When and as appropriate, we may use or disclose Personal Health Information about you to facilitate your psychological treatment or services. We may disclose Personal Health Information about you to other Catalyst Center providers, including doctors, therapists, technicians, students, or other clinic personnel involved in your care. For example, we might share information about you with therapists treating you; review your health history to form a diagnosis and treatment plan; delegate tasks to ancillary staff as necessary; or call to confirm a referral.
  • Alternative Appointment Options: We offer video conferencing for appointments where your personal health information may be used or disclosed.
  • Communication Methods: We may text or email you messages to schedule appointments or respond to your requests. You may opt out of either or both of these types of communication methods at any time by contacting us at the address listed in Part 6.
  • Payment: To bill or collect payment from you or your representative.
  • Manage Our Practice: To run our office, assess the quality of care our patients receive, and provide customer service. For example, to improve efficiency and reduce costs associated with missed appointments, we may contact you by telephone, mail, or other means to remind you of scheduled appointments. We may leave messages with whomever answers your telephone or email to contact us. We may call you by name from the waiting room, ask you to put your name on a sign-in sheet, tell you about or recommend health-related products or complementary treatments, review your personal health information to evaluate staff performance, or use your records to assist with complaints.

If you have any questions about how we use your personal health information or prefer to change your permitted methods of communication for treatment, payment, appointment reminders, the offer of treatment alternatives, or additional information about health-related products and services, please notify us in writing at our address in Part 6.

Other Permitted Uses and Disclosures

  • General Guidelines:
    • We will always limit the amount of information disclosed in any situation to the minimum necessary to achieve the intended purpose of the disclosure.
    • Psychotherapy notes, which are distinct from general treatment notes, are treated with heightened protection and will generally not be disclosed without your explicit written authorization.
  • Disclosure to Others Involved in Your Care: We may disclose Personal Health Information about you to a relative, a friend, or another person you identify, provided the information is directly relevant to that person’s involvement in your care or payment. For example:
  • If a family member or caregiver calls us and asks us to verify the status of a bill, we may confirm whether the bill has been paid, if that person is listed as a financially responsible party or authorized via a Release of Information (ROI).
  • If a partner or family member calls on your behalf to schedule or reschedule an appointment, we may assist them with this administrative task under the following conditions:
    • The client is a minor child, and the legal guardian is scheduling.
    • We have prior written authorization (e.g., a Release of Information).
    • The caller is listed as the financially responsible party (aka administrative contact) in your chart
    • There is reasonable implied consent within couples or family therapy settings unless the patient has explicitly restricted this.
  • You have the right to notify us in writing if there are specific individuals you do not want us to share your Personal Health Information with, and we will honor these restrictions unless sharing the information is required by law or necessary for emergency treatment.
  • When Multiple Family Members Are Seen in the Clinic: When multiple family members are receiving treatment at The Catalyst Center, coordination of care between providers (e.g., individual and couples therapists) may occur as part of treatment if you provide us with written permission (e.g. a Release of Information). 
    • If you opt in to professional care coordination by signing a form indicating your consent, information shared by you during individual therapy may be disclosed to your couple’s therapist and vice versa if it is clinically relevant. 
    • Sensitive information disclosed by one partner in individual therapy will not be shared with the other partner in couples therapy or otherwise unless the disclosing partner provides explicit written authorization (ROI). 
    • Each individual’s medical records will otherwise be kept private and separate. 
    • Patients may request restrictions on coordination of care at any time by submitting a written request.
  • Consultation, Supervision, and Training: We may share Personal Health Information internally among licensed clinicians, supervisors, or unlicensed providers (such as post-doctoral fellows or practicum students) who are part of our workforce and providing care under supervision for case consultation, training, or ethical review purposes. Such disclosures will include only the minimum necessary information and are aimed at improving the quality of care provided to you. Unlicensed providers are trained in HIPAA compliance and work under the direct supervision of licensed professionals. Supervisors may review and co-sign psychotherapy and/or psychiatry notes as part of their role in overseeing clinical care. 
  • Workers’ Compensation: We may release Personal Health Information about you for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.
  • To Comply with Federal and State Requirements: We will disclose Personal Health Information about you when required to do so by federal, state, or local law. For example, we may disclose Personal Health Information when required by the U.S. Department of Labor or other government agencies that regulate us; to federal, state, and local law enforcement officials; in response to a judicial order, subpoena, or other lawful process; and to address matters of public interest as required or permitted by law (for example, reporting child abuse and neglect, threats to public health and safety, and for national security reasons). We are required to disclose Personal Health Information about you to the Secretary of the U.S. Department of Health and Human Services if the Secretary is investigating, or to authorized federal officials for intelligence, counterintelligence and other national security activities authorized by law. We may disclose your Personal Health Information to a health oversight agency for activities authorized by law (such as audits, investigations, inspections, and licensure).
  • To Avert a Serious Threat to Health or Safety: We may use and disclose Personal Health Information about you when necessary to prevent a serious and imminent threat to your health and safety, or the health and safety of the public or another person. Such disclosures will only be made to individuals or entities reasonably able to mitigate or prevent the threat, such as law enforcement, potential victims, or other healthcare providers. These disclosures will be limited to the minimum necessary information to address the threat.
  • Military and Veterans: If you are a member of the armed forces, we may release Personal Health Information about you as required by military command authorities. We may also release Personal Health Information about foreign military personnel to the appropriate foreign military authority.

Uses and disclosures other than those described in this Notice will require your written authorization. Your written authorization is required for:

  • Most uses and disclosures of psychotherapy notes.
  • Uses and disclosures of Personal Health Information for marketing purposes.
  • Disclosures that constitute a sale of Personal Health Information.

You may revoke your authorization at any time.

2. You May Request Certain Information or Actions Be Taken Regarding Your Personal Health Information

  • Inspect and Copy: You may inspect and obtain a copy of your Personal Health Information. If you request a copy of the information, we may charge a fee for the costs of copying, mailing, or other supplies associated with your request. We may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to Personal Health Information, you may request that the denial be reviewed by contacting us at the address provided in Part 6.
  • Amendments: If you feel that Personal Health Information we have about you is incorrect or incomplete, you may ask us to amend the information. You must provide a reason that supports your request. We may deny your request if it does not meet specific criteria (e.g., information not created by us or already accurate and complete).
  • Accounting of Disclosures: You may request an accounting of disclosures of any “electronic health record” (i.e., an electronic record of personal health information created, gathered, managed, and consulted by authorized clinicians). Requests may not exceed seven (7) years prior to the date of request.
  • Restrictions: You may request restrictions on the Personal Health Information we use or disclose for treatment, payment, or healthcare operations. For example, you may request that we not use or disclose information about a specific treatment. We are not required to agree to your request, but if we do, we will comply unless it is an emergency.
  • Confidential Communications: You may request that we communicate with you about medical matters in a certain way or at a certain location (e.g., only at work or by mail). We will accommodate all reasonable requests.

Requests for the actions described above must be submitted in writing to the person listed in Part 6, below.

3. Complaints

If you believe your privacy rights have been violated, you may contact the individual listed in Part 6. All complaints must be submitted in writing. You will not be penalized for filing a complaint.

4. Other Uses of Personal Health Information

Other uses and disclosures of Personal Health Information that are not covered by this Notice or the laws that apply to us will only be made with your written permission. If you grant us permission to use or disclose Personal Health Information about you, you may revoke that permission, in writing, at any time. Revocation will not apply to disclosures already made.

5. Effective Date

The effective date of this Notice is 01/24/2025.

6. Contact Information

All correspondence relating to the contents of this Notice should be directed as follows:

ATTN: HIPAA Privacy Officer
The Catalyst Center INC.
300 S Jackson Street, Suite 520
Denver, CO 80209
Phone: 720-675-7123
Fax: 888-675-3110
Email: info@catalystcenterllc.com

300 S Jackson St #520, Denver, CO 80209                       720-675-7123                               Client Portal 

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